Field Service Management Software
for workshops and service providers
Increase the satisfaction of your customers and service technicians with repV. Planer and field service app enable effective scheduling. In addition, the software offers simple warehouse management, retour management and much more.
Digitalize your service now!
With repV, the optimal solution for all service processes around maintenance, servicing and repair, you can manage all your service processes and coordinate field technicians.
Manage documents digitally and annoying printing and scanning are no longer necessary.
The deployment of your service technicians can be planned and optimized almost in real time.
SHORTEN REACTION TIMES
You can react more quickly to unexpected events such as a traffic jams or missing spare parts.
Always keep your customers informed about the service status and convince them with fast handling of their service businesses.
Work smart, not hard.
With the helpful repV field service management tools.
With the integrated schedule, you always have an overview of your technicians' schedule and can easily plan and manage them. You can manage field service orders that have not yet been assigned to a technician using drag & drop.
- Simple operation via Drag & Drop
- All appointments and technicians at a glance
- Efficient resource planning and coordination of service calls
- Disposition possibilities for workshop and field service
Technicians are not lone fighters! With the field service management software repV, field service operations can be assigned either to individual technicians or to a group of them. Optionally, technicians can forward operations directly to colleagues or create field service tasks themselves.
- Using the field service app on tablets or laptops
- Pool orders for technician groups
- Forward tasks to colleagues
- Assignment creation from the field service
- Constant scheduling and updating of changes in the head office
Manage and calculate your maintenance contracts simply and clearly. Thanks to the automatic generation of service operations, repV provides you to include them in your scheduling at an early stage by means of preset maintenance intervals.
- Individual contract structuring
- Automatic generation of service orders
- Exact calculation through stored work instructions, spare parts information and inventory
- Save time and costs through efficient resource planning
The flexible interface enables an easy connection of repV to your existing ERP systems. Customers and Businesses data can be easily imported. In addition, invoicing is simplified by the export function.
- Simple connection to your backend and ERP systems
- Import in XML, Excel, CSV format
- Import from ODBC data sources
- Export of billing data
All documentation of a service assignment can be stored directly in the field service management software repV. For example, pictures taken on site with the tablet can be attached directly to the service case and viewed by the head office.
- Attaching checklists, maintenance plans, etc.
- Take photos directly within the app
- Direct signature of the customer on the touch screen
- Automatic upload of documents
Provide your customers the opportunity to make return requests directly online via the Online Service Center. In addition, the customer can track the current status of his order online at any time. With this solution you provide more transparency and your customers satisfaction noticeably increases.
- Recording of devices and repair orders via the Internet
- Creation of several devices incl. accessories possible
- Information on lead times and the status of repair orders
- Return Material Authorization Process
“ GEORG FABI ”
HEAD OF CUSTOMER SERVICE GERMANY
The IT version offered by PEAK contained all features relevant to us for the control and handling of customer service. Another reason for choosing the PEAK product was its proximity to the vendor and support availability.
repV for Sage 100
Field Service Management in a Sage environment
Common companies address and article database
Automated device creation on delivery
Common address and article database
Automated device creation on delivery
Complete integration into the Sage 100 Client
Sage Certified Partner Solution